Telescope Floor Lamp By PIPE DECOR

PATENT NO. 10,575,633 B2

Pipe Decor's adjustable floor lamp kit, with its minimalist styling brings form and function to your living area. Made of authentic plumbing pipe this floor lamp features an adjustable arm allowing you to target light exactly where you need it. The elongated base balances the telescoping arm. Born of steampunk design, the visual movement this lamp offers makes this the ultimate industrial lamp. We recommend pairing your new lamp with an Edison bulb to accentuate the rustic aesthetic. You will know Pipe Decor parts and accessories when you hold them. Beauty and beast. Strength and style. This is real industrial pipe for your decoration and designs. Accept no substitutes. All our pipe and fittings come coated in a light industrial grease to prevent rusting. We highly recommend that you clean and seal each piece, before assembly, to ensure that they stay rust-free. Sealing the pipe with polyurethane spray will protect it from rust and scratches.

• Assembled lamp can stand between 52 in. to 71 in. tall with a 14 in. x 21.5 in. base
• Kit comes with all necessary pipes, fittings, swag kit and assembly instructions; lightbulb is NOT included
• Included socket will fit most incandescent, CFL and LED bulbs with a standard E26 or E27 sized base
• Swag kit comes with an attached high to low dimmer, has a maximum of 60-Watt, comes with 11 ft. of cord, and features an easy to install push connect design
• Our pipe is made from welded schedule 40 steel and the final color varies from dark grey to black
• Features our exclusive 6-way patented fitting

Shipping Policy:

Thank you for choosing our services for your shipping needs. We strive to provide you with the best shipping experience possible. Please take a moment to review our shipping policy, which outlines our guidelines for same-day shipping and free shipment on orders over $100 USD.

Same-Day Shipping:

• Orders placed before 2:00 PM local time] on business days (Monday to Friday, excluding holidays) will be processed and shipped on the same day.
• Orders placed after the cutoff time or on weekends/holidays will be processed and shipped on the next business day.
• Same-day shipping is subject to product availability, order verification, and payment confirmation.
• We do not ship to P.O. Box
• For larger orders and multiple items that might require additional time, the Customer Service Team will reach out.

Free Shipment on Orders over $100 USD:

• We offer free shipping on orders with a subtotal equal to or exceeding $100 USD.
• The free shipping offer is valid only for standard shipping methods within the designated shipping zones within the US (48 States) excluding Hawaii, Alaska, Puerto Rico and the US Virgin Islands. 
• Orders below $100 USD will be charged the standard shipping rate based on the selected shipping method and destination.

Free Shipment on First Time Purchases:

• We offer free shipping on first time purchases.
• The free shipping offer is valid only for standard shipping methods within the designated shipping zones within the US (48 States). This excludes Hawaii , Alaska, Puerto Rico and the US Virgin Islands in this offer.
• Limit one use per new customer. Customers who have already purchased previously are not qualified for the discount.

Shipping Methods and Delivery Time:

• We offer various shipping methods, including standard, expedited, and overnight shipping. The availability of these options may vary depending on your location.
• Delivery times may vary based on the shipping method chosen and the destination address.
• Once your order is shipped, you will receive a confirmation email containing tracking information to track the progress of your shipment.

Shipping Restrictions:

• Some products may have specific shipping restrictions due to their nature, size, weight, or legal regulations. These restrictions will be clearly stated on the product page.
• We currently ship within the United States of America. Please contact our customer support team for further assistance if your location is not listed.

Customs and Duties:

• International orders may be subject to customs fees, import duties, taxes, or other charges the destination country imposes. These charges are the customer’s responsibility and are not included in the order total or shipping cost.
• Please check with your local customs office for information on potential fees or restrictions before placing an international order.

Order Tracking and Support:

• To track your order, use the tracking number provided in the shipping confirmation email or log in to your account on our website.
• If you have any questions or need assistance regarding your shipment, please reach out to our customer support team. We will be happy to assist you.

Please note that this shipping policy is subject to change without prior notice. Any updates or modifications will be posted on our website. Please contact our customer support team for clarification if you have any questions or concerns about our shipping policy.

Thank you for choosing our services. We appreciate your business!

Thank you for considering our store for your purchase. We strive to provide our customers with high-quality products and excellent customer service. To ensure a smooth and hassle-free shopping experience, we have outlined our return and exchange policy below:

Return Policy:

Items may be returned within 30 days of purchase.

The item must be in its original condition and packaging, with all tags attached.

All sale items are final purchase.

Proof of purchase, such as a receipt or order confirmation, must be provided.

Shipping costs are non-refundable.

For returns, customers can choose between a refund to the original payment method or a store credit refund.

Please refer to our return and exchange policies.

It is important to note that we have this policy in place to ensure that we can provide our customers with high-quality products and excellent customer service. After the 30-day period, it becomes difficult for us to resell the item, and we cannot guarantee that the item has not been damaged or used.

We encourage our customers to inspect their items upon receipt and contact us promptly if there are any issues. This will allow us to address the problem and work towards a solution in a timely manner.

Refund Policy:

For returns, customers can choose between a refund to the original payment method or a store credit refund.

If a store credit refund is chosen, the customer will receive a credit for the total amount of the item(s) returned, which can be used towards a future purchase.

For returns due to a change of mind, a restocking fee of 15% of the item's price may be charged.

The restocking fee will not be charged if the item is defective or not as described.

The customer can be refunded once our team receives and inspects the returned item. If the item is in its original condition and packaging with all tags attached, a refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

The customer is responsible for the associated cost of the return. Customers can choose to return on their own or can use our special shipping rates our customer service team will provide the estimated cost. Once the customer approves, we will provide a return shipping label cost of the label and a 10-dollar surcharge will be deducted from the refund.

Refunds will typically be processed within 5-7 business days after we receive the returned item. The exact time it takes for the refund to appear in the customer's account may vary depending on the payment method and the customer's bank or credit card company.

If there are any issues with the returned item or the return does not meet the requirements of our return policy, we will contact the customer to discuss the matter and work towards a solution.

We aim to provide our customers with a smooth and hassle-free refund process, and we appreciate your patience and understanding. If you have any questions or concerns regarding your refund, please do not hesitate to contact us.

We are committed to our customers, so our priority is to provide quality products to meet customer satisfaction. Unfortunately, in the unlikely event that an item received shows signs of damage that could occur during transit, we are committed to working closely with you as a valued customer to resolve the issue and promptly ensure your complete satisfaction.

Exchange Policy:

Items may be exchanged within 30 days of purchase.

The item must be in its original condition and packaging, with all tags attached.

Proof of purchase, such as a receipt or order confirmation, must be provided.

The customer will cover shipping costs for the exchange.

To initiate an exchange, contact our customer service department.

If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us. We value your business and are committed to ensuring your satisfaction with our products and services.

Exceptions:

In such cases, we will work with the customer to resolve the issue to the best of our ability.

We strive to provide our customers with high-quality products and excellent customer service, and we appreciate your understanding of our final sale policy. If you have any questions or concerns regarding a final sale item, please do not hesitate to contact us.

Thank you for your understanding and for choosing our store for your purchase.

Return Exchange and refund process

Need a Return Label?

 To provide our customers with a return label, we may use a variety of methods depending on the circumstances of the return. Here are some common ways a customer may receive a return label:

By Email: We may send a return label via email, which the customer can print out and attach to the package for return.

Online Account: If the customer has an account with us, they may be able to generate a return label through their account dashboard.

In some cases, the customer may be responsible for covering the cost of the return label, which will be deducted from the refund amount. If this is the case, we will inform the customer of the fee and provide instructions on proceeding with the return.

We understand that each return may have unique circumstances, and we will do our best to provide clear and concise instructions on initiating a return and receiving a return label. If the customer has any questions or concerns regarding the return label, they can contact us for assistance.