FAQs — PIPE DECOR Skip to content
💡 Creativity | PIPE DECOR® exclusive patented designs     ⚙ Quality | 100% authentic product and people     ☑ Simplicity | easy assembly for kits and your DIY projects
💡 Creativity ⚙ Quality ☑ Simplicity

FREQUENTLY ASKED QUESTIONS

Our product is our passion and we want to help make it yours, too! 
If you have any questions not included in our FAQ below, please contact us and we will do our best to help.

LOOKING FOR SOMETHING?

Let us help you use our products to their full potential. Below we have answered some common questions our buyers may have. If you have any further questions or concerns feel free to reach us via our Chat or you can reach us via e-mail at help@pipe-decor.com


General
Questions

Shipping &
Return

Customization

Item Specific

Privacy
Policy

Can this pipe be used outdoors?

We recommend using our galvanized pipe for outdoor use.

How long is the threaded part of each pipe end?

Each pipe size will have different thread lengths ranging from 0.78” (1/2” pipe) to 1.02” (2” pipe). Please note that our threads are tapered and have allowable variances. 

Why are my pipes greasy?

PIPE DECOR® is the real deal. Our black steel pipe can be used with air, gas, and liquid propane, while our galvanized pipe can be used for air and water applications.


To prevent rusting in transit we coat our black pipe in a light industrial grease to help maintain quality. We recommend cleaning and sealing your pipe when you receive it. Once cleaning off the protective oil, we recommend coating your pipe with a polyurethane finishing spray or Minwax finishing wax.
Read our Clean & Seal instructions here.

Can I use my own table top?

Yes. If using a wood tabletop, simply position the flanges as needed and drill to attach them in place. If using glass, marble, or any other material that can't be drilled normally, you’ll need to use some type of adhesive to keep the flange and pipe leg in place.

You can either use a pad with double-sided adhesive or use glass glue with a regular rubber pad to secure the flange. Alternately, you can secure wood to the bottom of your tabletop with an adhesive and drill the flanges into that.

Do your pipes have stickers?

All of our pipes are DIY-friendly and most of our items are sticker-free. Our BIG PIPE (1 1/4" diameter and wider) has easy-peel stickers for effortless removal.

What is your return policy?

If you are not satisfied with your order for any reason, we offer returns or exchanges on all unused items for 30 days from the day of receipt.

Unfortunately, after 30 days, we cannot offer a refund or exchange.

If a product is damaged or defective, we will provide free replacements or repairs for up to 12 months from the date of purchase.

Return shipping is paid by the buyer for all non-defective returns or exchanges.

If the product is defective or damaged, we will provide a prepaid shipping label. When you contact us to begin your return we will give you a quote for a shipping label if needed, as well as a Return Merchandise Authorization (RMA).

How long does shipping take?

Orders normally ship the same day if placed before 2 p.m. CST Monday through Friday. This policy pertains to our pre-designed PIPE DECOR® kits. Custom orders that we pick and pack especially for you will ship the next day.

Orders ship by UPS Ground and USPS. We do not ship to P.O. Boxes.

Expected shipping times can be determined using the map shown below.
Transit times may vary during the heavy holiday shipping season. 

Click here to view shipping map

How can I exchange my item?

Please note that we do not offer traditional exchanges. The best way to exchange your item is to contact us for a refund, return your product, then purchase the new product from our website.

To begin your return, please send us an email at help@pipe-decor.com with your order number and the items you wish to return. We will give you a quote for a shipping label as well as a Return Merchandise Authorization (RMA).

Return shipping is paid by the buyer for all non-defective returns or exchanges. If the product is defective or damaged, we will provide a prepaid shipping label. Your refund will be initiated once your return has been processed at our warehouse.

Have a damaged or missing item?

Please be assured that we make every effort to ensure that your items arrive in pristine condition and will always replace or refund items that arrive damaged.

If your item arrives damaged, please send us an email at help@pipe-decor.com with your order number along with pictures of the damaged items within 48 hours.

You can return items to:
Coda Resources

990 E North Ave.

Glendale Heights, IL 60148

You will be responsible for paying for your own shipping costs for returning your item
unless the item is defective. Shipping costs are non-refundable.

Can you customize a kit for me?

We do not offer custom design services at this time.

If you have a question about how to build one of our PIPE DECOR® kits, we are more than happy to help! 
Contact us at help@pipe-decor.com for any kit or product questions.

Do you offer custom pipe lengths?

We currently do not offer custom pipe lengths at this time.
However, we offer a wide selection of black and galvanized pipe.

If you have a question about how to build one of our PIPE DECOR® kits, we are more than happy to help! Contact us at help@pipe-decor.com for any kit or product questions.

Do you offer live edge wood?

We currently offer live edge wood with our console table kitsand  bench kits.

We are partnered with a sustainable wood provider in the American southwest. Our RESTORE by PIPE DECOR® line of shelves, tabletops, and furniture uses this wood, which has been harvested through responsible forestry methods. It comes pre-cut and stained in a variety of finishes. 

What size pipe do I need?

Use 1/2 in pipe for wall-mounted projects.

Hooks, shelves, and wall-mounted clothing racks are 1/2 in pipe.

Use 3/4 in and 1 in pipe for desks and tables.

3/4 in and 1 in diameter pipe are perfect for legs, desks,
and floor mounted projects that need the extra strength.

Shelves

Screw flanges into studs when possible.
Shelves attached with anchors can only hold up to 50 pounds.
Flanges that are screwed into wood studs can hold up to 100 pounds.

Table/Desk Tops

Recommendations

4 legs for 2-4.9 ft. desk/table top
6 legs for 5-7.9 ft. desk/table top
8 legs for 8-12 ft. desk/table top

Max Weight

Pipe legs can hold several hundred pounds per set of 4 legs.
The strength of your table top is more important than the strength of your table or desk legs.

Screws and Hardware

We provide a set of four 3/4 in. screws per leg in each of our leg kits.
H-Legs are sturdier than normal legs.
Adding the cross bar is more stable and is encouraged for larger projects.

Casters

Max Weight

The load capacity for our casters (all 3 caster sizes; ½” – ¾” – 1”)  is 100 lbs per caster.

Personal Information We Collect

When you visit our site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “device information.”

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “order information.” When we talk about “personal information” in this privacy policy, we are talking about both device information and order information.

Technologies Use to Collect Information

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

Google Analytics collects demographic and interest information for its advertising features.

We use first-party cookies (such as the Google Analytics cookie) and other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.

You can opt out of the Google Analytics Advertising Features you use through Ad Settings, Ad Settings for mobile apps, or any other available means (for example, the Network Advertising Initiative's consumer opt-out).

How We Use Your Personal Information

We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:
Communicate with you
Screen our orders for potential risk or fraud
When in line with the preferences you have shared with us, provide you with information
  or advertising relating to our products or services

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the site—you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations; to respond to a subpoena, search warrant, or other lawful request for information we receive; or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 
You can opt out of targeted advertising by using the links below:

Facebook: https://www.facebook.com/settings/?tab=ads 
Google: https://www.google.com/settings/ads/anonymous 
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Not finding what you're looking for?

Our customer service team is ready to help you with any further questions you may have. Easily contact us through our chat or email us at help@pipe-decor.com

CLEAN AND SEAL INSTRUCTIONS

Clean

Recommended Supplies: Regular De-greasing Dish Soap and Wash Cloths. Gloves are optional.
  1. In your kitchen sink or utility sink wash your pipe decor pieces with warm water and dish soap until the oil is removed. Rinse well after washing.

    Wipe the pipe dry with a wash cloth and wait until COMPLETELY DRY. The pieces must be completely dry before sealing them.

SEAL

Recommended Supplies: Polyurethane Matte or Satin Finish Spray or Finishing Wax, Gloves and Wash or Lint-Free Cloths.
  1. Spray each dry pipe and fitting with a polyurethane matte or satin finish. Wait until dry to assemble kit.

    Coat each dry piece with a finishing wax. Wait 20 minutes then polish with a wash cloth by wiping them down. The faster wiping will result in a shinier finish.
Download PDF instructions here
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