Our product is our passion and we want to help make it yours, too! Let us help you use our products to their full potential. If you have any questions not included in our FAQ below, please contact us for further assistance.
Let us help you use our products to their full potential. Below we have answered some common questions our buyers may have. If you have any further questions or concerns feel free to reach us via our Chat or you can reach us via e-mail at help@pipe-decor.com
The Prop 65 designation is a requirement by the state of California for products that may contain traces of any chemical on the state's list, which changes annually. It is not the same as a regulatory decision that a product is "safe" or "unsafe. We're simply required to provide a general warning on all of our products that might be sold in California.
We recommend using our galvanized pipe for outdoor use.
Each pipe size will have different thread lengths ranging from 0.78” (1/2” pipe) to 1.02” (2” pipe). Please note that our threads are tapered and have allowable variances.
PIPE DECOR® is the real deal. Our black steel pipe can be used with air, gas, and liquid propane, while our galvanized pipe can be used for air and water applications.
To prevent rusting in transit we coat our black pipe in a light industrial grease to help maintain quality. We recommend cleaning and sealing your pipe when you receive it. Once cleaning off the protective oil, we recommend coating your pipe with a polyurethane finishing spray or Minwax finishing wax.
Read our Clean & Seal instructions here.
Yes. If using a wood tabletop, simply position the flanges as needed and drill to attach them in place. If using glass, marble, or any other material that can't be drilled normally, you’ll need to use some type of adhesive to keep the flange and pipe leg in place.
You can either use a pad with double-sided adhesive or use glass glue with a regular rubber pad to secure the flange. Alternately, you can secure wood to the bottom of your tabletop with an adhesive and drill the flanges into that.
All of our pipes are DIY-friendly and most of our items are sticker-free. Our BIG PIPE (1 1/4" diameter and wider) has easy-peel stickers for effortless removal.
We've discontinued our Free Shipping on First Time Purchase offer to focus on providing more value to our customers through other promotions and discounts. Instead, we're now offering ongoing deals and special offers that benefit both new and returning customers alike. This allows us to better allocate resources and provide a consistently excellent shopping experience for everyone.
FedEx Home Delivery® ships using ground services and is not an air service. Ground transit lead times are calculated using the origin zip code an destination zip code, and the stated number of days are not guaranteed. FedEx 2 Day and FedEx Standard Overnight shipping are an Air Service.
Items may be returned within 30 days of purchase.
The item must be in its original condition and packaging, with all tags attached.
Proof of purchase, such as a receipt or order confirmation, must be provided.
Shipping costs are non-refundable.
For returns, customers can choose between a refund to the original payment method or a store credit refund.
Please refer to our return and exchange policies.
It is important to note that we have this policy in place to ensure that we can provide our customers with high-quality products and excellent customer service. After the 30-day period, it becomes difficult for us to resell the item, and we cannot guarantee that the item has not been damaged or used.
We encourage our customers to inspect their items upon receipt and contact us promptly if there are any order issues. This will allow us to address the problem and work towards a solution in a timely manner.
In case of product damage or loss during shipping, contact the shipment carrier directly to file a claim. Retain all packaging materials and damaged goods for the claim process.
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Orders normally ship the same day if placed before 2 p.m. CST Monday through Friday. This policy pertains to our pre-designed PIPE DECOR® kits. Custom orders that we pick and pack especially for you will ship the next day.
Orders ship by UPS Ground and USPS. We do not ship to P.O. Boxes.
Estimated shipping times can be determined using the map shown below. This map is to be used as a general guide as shipping times may vary according to several factors.
Transit times may vary during the heavy holiday shipping season.
Please note that we do not offer traditional exchanges. The best way to exchange your item is to contact us for a refund, return your product, then purchase the new product from our website.
To begin your return, please send us an email at help@pipe-decor.com with your order number and the items you wish to return. We will give you a quote for a shipping label as well as a Return Merchandise Authorization (RMA).
Return shipping is paid by the buyer for all non-defective returns or exchanges. If the product is defective or damaged, we will provide a prepaid shipping label. Your refund will be initiated once your return has been processed at our warehouse.
In case of product damage or loss during shipping, contact the shipment carrier directly to file a claim. Retain all packaging materials and damaged goods for the claim process.
If your item arrives damaged not as a result of shipping, please send us an email at help@pipe-decor.com with your order number along with pictures of the damaged items within 48 hours.
You can return items to:
Coda Resources
990 E North Ave.
Glendale Heights, IL 60148
You will be responsible for paying for your own shipping costs for returning your item
unless the item is defective. Shipping costs are non-refundable.
We do not offer custom design services at this time.
If you have a question about how to build one of our PIPE DECOR® kits, we are more than happy to help!
Contact us athelp@pipe-decor.comfor any kit or product questions.
We currently do not offer custom pipe lengths at this time.
However, we offer a wide selection of black and galvanized pipe.
If you have a question about how to build one of our PIPE DECOR® kits, we are more than happy to help! Contact us at help@pipe-decor.com for any kit or product questions.
We currently offer live edge wood with our console table kitsand bench kits.
We are partnered with a sustainable wood provider in the American southwest. Our RESTORE by PIPE DECOR® line of shelves, tabletops, and furniture uses this wood, which has been harvested through responsible forestry methods. It comes pre-cut and stained in a variety of finishes.
Use 1/2 in pipe for wall-mounted projects.
Hooks, shelves, and wall-mounted clothing racks are 1/2 in pipe.
Use 3/4 in and 1 in pipe for desks and tables.
3/4 in and 1 in diameter pipe are perfect for legs, desks,
and floor mounted projects that need the extra strength.
Screw flanges into studs when possible.
Shelves attached with anchors can only hold up to 50 pounds.
Flanges that are screwed into wood studs can hold up to 100 pounds.
Recommendations
4 legs for 2-4.9 ft. desk/table top
6 legs for 5-7.9 ft. desk/table top
8 legs for 8-12 ft. desk/table top
Max Weight
Pipe legs can hold several hundred pounds per set of 4 legs.
The strength of your table top is more important than the strength of your table or desk legs.
Screws and Hardware
We provide a set of four 3/4 in. screws per leg in each of our leg kits.
H-Legs are sturdier than normal legs.
Adding the cross bar is more stable and is encouraged for larger projects.
Max Weight
The load capacity for our casters (all 3 caster sizes; ½” – ¾” – 1”) is 100 lbs per caster.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
•“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
•“Log files” track actions occurring on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
•“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
•Google Analytics collects demographic and interest information for its advertising features.
•We use first-party cookies (such as the Google Analytics cookie) and other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.
•You can opt out of the Google Analytics Advertising Features you use through Ad Settings, Ad Settings for mobile apps, or any other available means (for example, the Network Advertising Initiative's consumer opt-out).
We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:
•Communicate with you
•Screen our orders for potential risk or fraud
•When in line with the preferences you have shared with us, provide you with information
or advertising relating to our products or services
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the site—you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations; to respond to a subpoena, search warrant, or other lawful request for information we receive; or to otherwise protect our rights.
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
•Facebook: https://www.facebook.com/settings/?tab=ads
•Google: https://www.google.com/settings/ads/anonymous
•Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Our customer service team is ready to help you with any further questions you may have. Easily contact us through our chat or email us at help@pipe-decor.com
In your kitchen sink or utility sink wash your pipe decor pieces with warm water and dish soap until the oil is removed. Rinse well after washing.
Wipe the pipe dry with a wash cloth and wait until COMPLETELY DRY. The pieces must be completely dry before sealing them.
Spray each dry pipe and fitting with a polyurethane matte or satin finish. Wait until dry to assemble kit.Coat each dry piece with a finishing wax. Wait 20 minutes then polish with a wash cloth by wiping them down. The faster wiping will result in a shinier finish.
