Política de reembolso

Return Policy: 

Items may be returned within 30 days of purchase. 

The item must be in its original condition and packaging, with all tags attached. 

All sale items are final purchase.

Proof of purchase, such as a receipt or order confirmation, must be provided. 

Shipping costs are non-refundable. 

For returns, customers can choose between a refund to the original payment method or a store credit refund. 

Please refer to our return and exchange policies.  

It is important to note that we have this policy in place to ensure that we can provide our customers with high-quality products and excellent customer service. After the 30-day period, it becomes difficult for us to resell the item, and we cannot guarantee that the item has not been damaged or used. 

We encourage our customers to inspect their items upon receipt and contact us promptly if there are any issues. This will allow us to address the problem and work towards a solution in a timely manner. 

Refund Policy: 

Customers may choose either a refund to the original payment method or a store credit when returning an item.

• If you choose store credit, you’ll receive the full amount of the returned item(s) to use on a future purchase.

• For returns made due to a change of mind, a 15% restocking fee may apply.

• If the item is defective or not as described, the restocking fee will not be charged.

Once we receive and inspect the returned item and confirm it’s in its original condition with all packaging and tags, we’ll issue a refund to your original payment method. Please note that shipping fees are non-refundable.

Customers are responsible for the cost of return shipping. You may return the item using your own shipping method or contact our customer service team to get a prepaid return label at a discounted rate. If you choose our return label, the cost will be deducted from your refund once approved.

Refunds are typically processed within 5–7 business days after we receive your return. The exact time it takes for the refund to appear will depend on your bank or card provider.

If the returned item doesn’t meet the return requirements, we’ll contact you to find the best way to resolve the issue.

We’re committed to making the return process as easy as possible. If your item arrives damaged or defective, we’ll work closely with you to make it right.

Exchange Policy: 

Items may be exchanged within 30 days of purchase. 

The item must be in its original condition and packaging, with all tags attached. 

Proof of purchase, such as a receipt or order confirmation, must be provided. 

The customer will cover shipping costs for the exchange. 

To initiate an exchange, contact our customer service department. 

If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us. We value your business and are committed to ensuring your satisfaction with our products and services. 

 

Exceptions: 

In such cases, we will work with the customer to resolve the issue to the best of our ability. 

We strive to provide our customers with high-quality products and excellent customer service, and we appreciate your understanding of our final sale policy. If you have any questions or concerns regarding a final sale item, please do not hesitate to contact us. 

Thank you for your understanding and for choosing our store for your purchase. 

Return, Exchange, and Refund process. 

Need a Return Label? 

To provide our customers with a return label, we may use a variety of methods depending on the circumstances of the return. Here are some common ways a customer may receive a return label: 

By Email: We may send a return label via email, which the customer can print out and attach to the package for return. 

Online Account: If the customer has an account with us, they may be able to generate a return label through their account dashboard. 

In some cases, the customer may be responsible for covering the cost of the return label, which will be deducted from the refund amount. If this is the case, we will inform the customer of the fee and provide instructions on proceeding with the return. 

We understand that each return may have unique circumstances, and we will do our best to provide clear and concise instructions on initiating a return and receiving a return label. If the customer has any questions or concerns regarding the return label, they can contact us for assistance.