PIPE DECOR IS BUILDING
SOMETHING SPECIAL

The PIPE DECOR team in Chicagoland is always finding new uses for high-quality industrial pipe in the home décor space.

Check back regularly for new DIY kits and exclusive designs manufactured and developed only by PIPE DECOR.

If you have any questions about the products we offer, our team is here to help. Visit our FAQ page or contact us today!

LOCATION:
990 E North Ave.,
Lombard, IL 60148

WE WOULD LOVE TO HEAR FROM YOU

LIVE CHAT AND PHONE HOURS:
8:30 AM - 4:00PM (CST)
MON- FRI

Our customer service team is standing by to help you with any questions or concerns. We're happy to assist with product inquiries or instructions, and if there's a problem with your order, we want to make it right. Contact us using the links below.

You can also visit our FAQ page for project questions and best practices.

Email HELP@PIPE-DECOR.COM

We've been featured in:  The Washington Post and The Spokesman-Review!

SHIPPING POLICY

Orders normally ship, the same day, if placed before 2 p.m. CST, Monday – Friday.
This policy pertains to our pre-designed Pipe Décor kits.

Large, special orders that we pick and pack specially for you, will ship next day.

Orders ship UPS Ground.

Expected shipping times can be determined using the map shown. Transit times may vary during the heavy holiday shipping season.

RETURN POLICY

Return Policy*

If you are not satisfied with your order for any reason, we offer returns/exchanges on all unused items for 30 days from day of receipt.

Unfortunately, after 30 days, we cannot offer a refund or exchange. If a product is damaged or defective, we will provide free replacements or repairs for 12 months from the date of purchase. Return shipping is paid by the buyer for all non-defective returns or exchanges. If the product is defective or damaged, we will provide a prepaid shipping label.

Exchanges


To begin your return, please send us an email at help@pipe-decor.com with your order # and the items you wish to return. We will provide you with a label which will be deducted from your refund.

Your refund will be initiated once your return has been processed at our warehouse.

Damaged/Missing Items

Please be assured that we make every effort to ensure your items arrive in pristine condition and will always replace or refund items that arrive damaged. If your item arrives damaged, please send us an email with your order number along with pictures of the damaged items within 48 hours.

You can return items to:

Jackson Supplies LLC
990 E North Avenue
Glendale Heights 60148

*You will be responsible for paying for your own shipping costs for returning your item unless the item is defective. Shipping costs are non-refundable.

PRIVACY POLICY

This Privacy Policy describes how your Personal and Device Information is collected, used, and shared when you visit or make a purchase from pipe-decor.com

Device Information Technologies We Use


- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit here.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
-Google Analytics: demographics and interests advertising features.
-We use first-party cookies (such as the Google Analytics cookie) and other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.
- You can opt-out of the Google Analytics Advertising Features you use, including through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI's consumer opt-out).

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How We Use Your Device Information

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising by using the links below:

- Facebook 
- Google 
- Bing 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, or if you have any further questions or concerns, please contact us by e mail at help@pipe-decor.com.