Track Order
Track your order
Shipping Policy
Same-Day Shipping:
Orders placed before 2:00 PM local time] on business days (Monday to Friday, excluding holidays) will be processed and shipped on the same day.
Orders placed after the cutoff time or on weekends/holidays will be processed and shipped on the next business day.
Same-day shipping is subject to product availability, order verification, and payment confirmation.
We do not ship to P.O. Box
For larger orders and multiple items that might require additional time, the Customer Service Team will reach out.
Free Shipment on Orders over $100 USD:
We offer free shipping on orders with a subtotal equal to or exceeding $100 USD.
The free shipping offer is valid only for standard shipping methods within the designated shipping zones within the US (48 States).
Orders below $100 USD will be charged the standard shipping rate based on the selected shipping method and destination.
READ FULL POLICY HERE
Return Policy
Items may be returned within 30 days of purchase.
The item must be in its original condition and packaging, with all tags attached.
Proof of purchase, such as a receipt or order confirmation, must be provided.
Shipping costs are non-refundable.
For returns, customers can choose between a refund to the original payment method or a store credit refund.
Please refer to our return and exchange policies.
It is important to note that we have this policy in place to ensure that we can provide our customers with high-quality products and excellent customer service. After the 30-day period, it becomes difficult for us to resell the item, and we cannot guarantee that the item has not been damaged or used.
We encourage our customers to inspect their items upon receipt and contact us promptly within seven days if there are any issues. This will allow us to address the problem and work towards a solution in a timely manner.
Exchanges
Items may be exchanged within 30 days of purchase.
The item must be in its original condition and packaging, with all tags attached.
Proof of purchase, such as a receipt or order confirmation, must be provided.
The customer will cover shipping costs for the exchange.
To initiate an exchange, contact our customer service department.
If you have any questions or concerns regarding our return and exchange policy, please do not hesitate to contact us. We value your business and are committed to ensuring your satisfaction with our products and services.
Damaged/Missing Items
In case of product damage or loss during shipping, contact the shipment carrier directly to file a claim. Retain all packaging materials and damaged goods for the claim process.
Please be assured that we make every effort to ensure that your items arrive in pristine condition.
If your item arrives damaged as a result of shipping or part of your order is missing, please send us an email at help@pipe-decor.com with your order number along with pictures of the damaged items within 48 hours.
You can return items to:
Coda Resources
990 E North Ave.
Glendale Heights, IL 60148
You will be responsible for paying for your own shipping costs for returning your item
unless the item is defective.
Shipping costs are non-refundable.
