Shipping & Returns — PIPE DECOR Skip to content
💡 Creativity | PIPE DECOR® exclusive patented designs     ⚙ Quality | 100% authentic product and people     ☑ Simplicity | easy assembly for kits and your DIY projects
💡 Creativity ⚙ Quality ☑ Simplicity

SHIPPING AND RETURNS

At PIPE DECOR®, customer satisfaction is our top priority. 
With streamlined shipping and return services, we guarantee an easy and helpful experience
with quality customer service ready to assist you in any step of the process. 

CONTACT US


Shipping Policy

FREE SHIPPING ON ORDERS $30+
Orders normally ship the same day if placed before 2 p.m. CST, Monday through Friday. This policy only pertains to our pre-designed PIPE DECOR kits.
Special orders that we pick and pack especially for you will ship the next day.
Orders ship UPS Ground.
Expected shipping times can be determined using the map shown. Transit times may vary during the holiday shopping season.

shipping map

Return Policy

If you are not satisfied with your order for any reason, we offer returns or exchanges on all unused items for 30 days from the day of receipt. Unfortunately, after 30 days, we cannot offer a refund or exchange. If a product is damaged or defective, we will provide free replacements or repairs for up to 12 months from the date of purchase.

Return shipping is paid by the buyer for all non-defective returns or exchanges. If the product is defective or damaged, we will provide a prepaid shipping label.

Exchanges

To begin your return, please send us an email at help@pipe-decor.com with your order number and the items you wish to return.
We will provide you with a shipping label, the cost of which will be deducted from your refund. Your refund will be initiated once your return has been processed at our warehouse.

Damaged/Missing Items

Please be assured that we make every effort to ensure that your items arrive in pristine condition and will always replace or refund items that arrive damaged. If your item arrives damaged or is missing, please send us an email at help@pipe-decor.com with your order number along with pictures of the damaged items within 48 hours.

You can return items to:

Coda Resources
990 E North Ave.
Glendale Heights, IL 60148


You will be responsible for paying for your own shipping costs for returning your item unless the item is defective.
Shipping costs are non-refundable.

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