FREE SHIPPING ON ORDERS $30+
Orders normally ship the same day if placed before 2 p.m. CST, Monday through Friday. This policy only pertains to our pre-designed PIPE DECOR kits.
Special orders that we pick and pack especially for you will ship the next day.
Orders ship by UPS Ground and USPS. We do not ship to P.O. Boxes
Expected shipping times can be determined using the map shown. Transit times may vary during the holiday shopping season.
If you are not satisfied with your order for any reason, we offer returns or exchanges on all unused items for 30 days from the day of receipt. Unfortunately, after 30 days, we cannot offer a refund or exchange.
If a product is damaged or defective, we will provide free replacements or repairs for up to 12 months from the date of purchase.
Return shipping is paid by the buyer for all non-defective returns or exchanges. If the product is defective or damaged, we will provide a prepaid shipping label.
To begin your return, please send us an email at email@example.com with your order number and the items you wish to return.
We will provide you with a shipping label, the cost of which will be deducted from your refund. Your refund will be initiated once your return has been processed at our warehouse.
Please be assured that we make every effort to ensure that your items arrive in pristine condition and will always replace or refund items that arrive damaged.
If your item arrives damaged or is missing, please send us an email at firstname.lastname@example.org with your order number along with pictures of the damaged items within 48 hours.
You can return items to:
990 E North Ave.
Glendale Heights, IL 60148
You will be responsible for paying for your own shipping costs for returning your item unless the item is defective.
Shipping costs are non-refundable.