RETURN POLICY

Return Policy

If you are not satisfied with your order for any reason, we offer returns/exchanges on all unused items for 30 days from day of receipt.

Unfortunately, after 30 days, we cannot offer a refund or exchange. If a product is damaged or defective, we will provide free replacements or repairs for 12 months from the date of purchase. Return shipping is paid by the buyer for all non-defective returns or exchanges. If the product is defective or damaged, we will provide a prepaid shipping label.

Exchanges

To begin your return, please send us an email at help@pipe-decor.com with your order # and the items you wish to return. We will provide you with a label which will be deducted from your refund.

Your refund will be initiated once your return has been processed at our warehouse.

Damaged/Missing items

Please be assured that we make every effort to ensure your items arrive in pristine condition and will always replace or refund items that arrive damaged. If your item arrives damaged, please send us an email with your order number along with pictures of the damaged items within 48 hours.

You can return items to: Jackson Supplies LLC, 990 E North Avenue Glendale Heights 60148

You will be responsible for paying for your own shipping costs for returning your item unless the item is defective. Shipping costs are non-refundable.